 |
| A.
Definitions
1. "Service
Authorization" means Cable & Wireless Jamaica Limited ("C&WJ")
application form together with any appendices thereto, signed by
C&WJ and its customer (“Customer") and to which these
terms apply.
2. "Agreement” means the Service Authorization and any
appendices thereto together with these terms.
3. “Minimum Service period” 12 months for residential
customer and 24 months for business customers.
4. The Service may not be compatible with devices such as home security
systems, medical alerts, door bell answering service, or other similar
automatic reporting systems using telephone lines.
|
B.
Service Description:
1. The C&WJ Asymmetric Digital Subscriber Line
High Speed Internet Access Service ("Service") is an Internet
access service that provides dedicated connections from a Customer's
premises to the Internet via Digital Subscriber Line local facilities
and C&WJ's Internet network.
2. At the originating Customer’s premises,
the Customer's equipment places data into Internet Protocol packets
("IP") and gives each packet a terminating address, and
C&WJ routes registered IP packets over its Internet network
to the terminating Internet location or peering point with another
Internet service provider.
3. This
service is not available to customers, with prepaid fixed lines,
|
| C.
Equipment
1. C&WJ will provide a modem and splitter/filter
kit with no charge to the customer with the initial service. Additional
items required by the customer may be purchased from C&WJ or
from recommended distributors.
2. The Customer is responsible for the configuration
and installation of the said modem and splitter unless the said
equipment is purchased from C&WJ.
3. The Customer should ensure that the modem and
splitter are configured and installed at the time of Service installation
by C&WJ, as billing for the Service will not be delayed due
to lack of a modem or splitter, once the Service is installed.
4.
If equipment is purchased from C&WJ, title to the equipment
will pass to Customer upon C&WJ's receipt in full of payment
therefor. Risk of loss for or damage to each item of equipment will
pass to Customer upon its delivery to Customer. Modems purchased
from C&WJ will remain under warranty for 90 days from the date
of installation.
5. In the event that C&WJ determines that an item of equipment
requires replacement, Customer will be responsible for replacing
it with a functionally equivalent new or used item of equipment.
6. The customer shall be responsible for obtaining and installing
all other software or equipment that which are or may become necessary
to access the Service and to operate your computer.
|
D.
Charges:
1. Customer
will pay all applicable charges for the Service and will also pay
any charges related to equipment if equipment has been purchased
from C&WJ.
2. Charges will
be invoiced monthly.
3. Amounts not
paid on or before the final date for payment stated on the monthly
invoice ("Final Date") will be deemed overdue.
4. The charges
do not include any applicable taxes and may be revised by us from
time to time upon thirty (30) days advance notice to Customer.
5. The monthly
charges will be billed from the date on which the Service is first
provisioned for Customer's use.
6. If Customer
requests C&WJ to expedite the delivery of Service, C&WJ
will use its reasonable efforts to so expedite delivery, and Customer
will pay any applicable charges therefor.
7.
If requested by C&WJ, Customer will provide a security deposit
equivalent to the Installation cost plus one month's rental charge.
C&WJ will pay simple interest on the deposit at the average
savings rate of C&WJ's principal banker(s) for the immediately
preceding 12 month period. Interest shall be computed on the basis
of a calendar year or part thereof and shall be credited annually
to Customer's account, or at the time of discontinuance or termination
of the Service. Upon discontinuance or termination of the Service,
the deposit and any accrued interest will be applied firstly to
settle any sum outstanding on the Customer's account, and the balance,
if any, refunded to the Customer.
8.
If at any time, the Customer fails to pay any overdue amount, C&WJ
will be entitled to deduct the overdue amount from the security
deposit and Customer will, upon request by C&WJ pay such amount
into the deposit as will be sufficient to restore the security deposit.
The
Customer shall be liable to C&WJ for any and all costs and/or
expenses incurred directly or indirectly, including reasonable attorney's
fees and expenses, in the collection or attempted collection of
any amounts due from the Customer. |
E.
Term and Termination:
1. The term of the Service ("Term") will start as of the
billing effective date ("Term Start Date") and will continue
on a month to month basis. |
| F.
Cancellation/termination charges
1 If You purchase our service at our discounted rates, you shall
be required to retain active service with us for a minimum service
period. and If fail to retain active service for the minimum service
period, You will be liable for the payment of the difference between
the discounted rate and the actual cost of the service in addition
to 50% of the outstanding rental for the remainder of the minimum
service period, plus the full sum of any other fee or cost that
was waived.
2.
In addition to any other remedies available, C&WJ may immediately
(without notice and without liability to the Customer) discontinue
the provision of Service if any of the following occurs: (a) C&WJ
deems in its absolute discretion that it is necessary to discontinue
the Service in order to protect against its fraudulent or illegal
use or to otherwise protect C&WJ, its equipment, network or
facilities; (b) C&WJ receives complaints or claims from third
parties regarding the Customer's use of the Service; or (c) the
Customer fails to comply with its obligations pursuant to this Agreement
or (d) Customer fails to pay the applicable charges for the Service
or any other service supplied
to the Customer by C&WJ on or before the Final Date.
3.
C&WJ will endeavor to give Customer notice regarding the reason(s)
for suspension or termination as soon as reasonably practicable
after such suspension or termination.
4.
In the event that the Service is disconnected for any reason specified
in clause E(3) herein, if C&WJ is willing, in its sole discretion,
to reconnect the Service, Customer will, prior to such reconnection,
pay all outstanding fees and charges and the relevant reconnection
fee.
|
| G.Additional
Rights and Obligations:
1. C&WJ
will operate and maintain the Service, contingent upon C&WJ's
(i) ability to maintain necessary licenses or permissions, and (ii)
availability of network capacity and connections.
2. Customer
will, at its own expense, be responsible for all site preparation
activities necessary for installation of the Service.
3.
C&WJ is not responsible for the installation, maintenance, compatibility
or performance of any third party equipment or software not provided
by C&WJ, and if such third party equipment or software impairs
the Service, (i) Customer remains liable for payment, and (ii) if
it is likely to cause hazard or service obstruction, Customer will
eliminate such likelihood at C&WJ 's request.
4. It is acknowledged and agreed by the parties hereto that the
bandwidth for each product set out in this Agreement is the maximum
bandwidth which can be achieved on the circuit and cannot be guaranteed
by C&WJ. C&WJ will however use all reasonable efforts to
achieve the highest possible level of Service at all times.
5.
In the event that Customer provides router(s) to interface with
the Service and upon request by Customer confirmed in writing, C&WJ
may assist Customer in configuring the router(s) in order to implement
and operate the Service. If router(s) are not recommended by C&WJ
nor certified by C&WJ as compatible for use with the Service,
C&WJ may refuse such assistance and will not be responsible
for the performance of the Service.
6.
Customer will give C&WJ and its suppliers reasonable access
to its premises at all reasonable times.
7.
Customer will not misuse the Service (i.e. violate the AUP, permit
any use of the Service. which is unlawful, harassing, or which infringes
upon another's intellectual property rights, or which otherwise
constitutes network abuse), and Customer will be responsible for
any such misuse.
8.
Although C&WJ may configure the Service so as to provide some
security features, the Customer shall be solely responsible for
providing for any security or privacy that it may desire for its
computer network and any data stored on that network or accessed
through the Service. The Customer acknowledges and assumes all liabilities
relating to, and risks associated with, unauthorized access by a
third party via the Service to such computer network and data.
9.
C&WJ may communicate security issues to Customer from time to
time when misuse is observed or reported by others.
10.
C&WJ has no obligation to monitor the Service; however, C&WJ
may monitor the Service and disclose information gained from such
monitoring in order to (i) satisfy any law, regulation or other
governmental request, (ii) operate the Service and administer C&WJ's
networks, or (iii) protect itself or its subscribers.
11.
C&WJ reserves the right to refuse to post or to remove any information
or materials, in whole or in part, that in its sole discretion are
unacceptable, undesirable, or in violation of clause F7 of this
Agreement.
12.
The Customer shall not use the Service for the purpose of bypass
(as defined in the Telecommunications Act, 2000), nor for any other
purpose prohibited by the said Act.
|
| H.
Warranties and Liabilities - 13.
Customer understands that, except for certain services specifically
H. Warranties and Liabilities ¬
13.
Customer understands that, except for certain services specifically
identified as C&WJ services, C&WJ does not operate or control
the Internet.
14. CUSTOMER ASSUMES TOTAL RESPONSIBILITY FOR ITS USE OF THE INTERNET.
15.
C&WJ MAKES NO EXPRESS OR IMPLIED WARRANTIES, REPRE- SENTATIONS
OR ENDORSE-MENTS REGARDING ANY MERCHANDISE, INFORMATION, PRODUCTS
OR SERVICES PROVIDED THROUGH THE INTERNET.
16.
C&WJ does not in any manner warrant any item of equipment provided
by C&WJ; C&WJ will, however, transfer to Customer (to the
extent permitted by an equipment supplier) any warranty provided
by such supplier, with C&WJ retaining the authority to exercise
Customer's rights thereunder until the discontinuation of service.
17.
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE"
BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING
BUT NOT LIMITED TO WARRANTIES OF TITLE, NONINFRINGEMENT OR IMPLIED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
18.
NO ADVICE OR INFORMATION GIVEN BY C&WJ 'S EMPLOYEES, AGENTS
OR CONTRACTORS (INCLUDING WITH RESPECT TO ANY EQUIPMENT THAT MAY
BE RECOMMENDED FOR PURCHASE AND/OR USE WITH THE SERVICE) SHALL CREATE
A WARRANTY.
19.
C&WJ shall not be liable for, and is excused from, any failure
or delay in that is due to acts of God, acts of civil or military
authority, riots, civil unrest, acts of the public enemy, war or
threats of war, accidents, fires, explosions, earthquakes, floods,
unusually severe weather, epidemics, or due to any other cause beyond
its reasonable control.
20.
UNDER NO CIRCUMSTANCES SHALL C&WJ OR ITS AFFILIATES BE LIABLE
FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL
DAMAGES THAT RESULT FROM CUSTOMER OR CUSTOMER'S USERS' USE OF OR
INABILITY TO ACCESS ANY PART OF THE INTERNET OR RELIANCE ON OR USE
OF INFORMATION, SERVICES OR MERCHANDISE PROVIDED ON OR THROUGH THE
SERVICE, OR THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS,
LOSS, THEFT, OR DELETION OF FILES, ERRORS, DEFECTS, DELAYS IN OPERATION,
OR TRANSMISSION, OR ANY FAILURE OF PERFORMANCE.
21.
Notwithstanding anything to the contrary stated herein, C&WJ's
maximum liability hereunder will not exceed an amount equal to the
total of the monthly recurring charges paid by Customer hereunder
for the twelve (12) months preceding the month during which such
liability arises.
22.
Customer shall defend, protect and hold harmless C&WJ and its
affiliates from and against any liabilities, actions, losses, costs,
or claims incurred by them as a result of (i) any use or misuse
of the Service (whether by Customer or any other party), or (ii)
any claims arising out of the use of any third party equipment or
software with the Service based on the alleged infringement or misappropriation
of any intellectual or other property rights of any third party.
23.
C&WJ and Customer expressly agree that this Agreement does not
give rise to any third party being a third party beneficiary or
being entitled to any rights whatsoever.
24.
In the event an action is brought by C&WJ against Customer to
enforce this Agreement, in addition to any other remedy available
to C&WJ, Customer shall reimburse C&WJ for reasonable attorneys’
fees and expenses of any kind or nature incurred in connection therewith.
|
| I.
Additional Terms
25. Neither
party may use the other's name in trademark, tradenames or other
proprietary identifying symbols without the prior written approval
of the other party.
26. Any notice and similar communications concerning this Agreement
("Notice") shall be in writing, and may be (a) delivered
in person, or (b) sent to the other party by (i) registered mail
(with return receipt requested), (ii) facsimile (electronically
confirmed and followed up immediately by regular mail), or (iii)
electronic mail (followed up immediately by regular mail). Notices
will be delivered or sent to the following addresses or to such
other address as either party may hereafter establish by notice
given in the manner prescribed in this paragraph: (i) if to Customer:
to the relevant billing address, and (ii) if to C&WJ: Attention:
SVP, Sales and Marketing at 2 6 Carlton Crescent, Kingston 10. Notwithstanding
the above, C&WJ may give notice to Customer (other than with
respect to breach, default, suspension or termination) by including
appropriate notification in Customer's monthly invoice. A Notice
will be considered given when delivered in the manner prescribed
in this paragraph.
27. Customer
may not resell the Service or otherwise assign or transfer this
Agreement or any rights or obligations without the prior written
consent of C&WJ.
28. In the event
that one or more of the provisions herein is for any reason held
to be illegal or unenforceable, this Agreement will be revised only
to the extent necessary to make such provision(s) legal and enforceable;
provided, however, that this Agreement as revised is consistent
with the parties' original intent.
29. Either party's
failure to insist upon strict performance of the terms of this Agreement
or to exercise any rights or remedies hereunder shall not waive
any of its rights to require strict performance of such terms, to
assert any of the same rights, or to rely on any such terms any
time thereafter.
30. Customer
will not disclose the prices or other terms of this Agreement.
31. This Agreement
is made in, and governed by and subject to the laws and the jurisdiction
of the courts of Jamaica.
32. Any cause
of action Customer may have with respect to the Service must be
made within one (1) year after the claim or cause of action arises
or such claim or cause of action will be barred.
33. C&WJ
and Customer are independent contracting parties, and this Agreement
will not constitute the parties as principal and agent, partners,
joint venturers, or employer and employee.
34. No Customer
purchase orders or similar documents will vary or add to the terms
of this Agreement.
35. This Agreement
constitutes the entire understanding of the parties with respect
to the subject matter hereof, and it supersedes all prior or contemporaneous
oral or written agreements, understandings and representations.
36.
C&WJ may at any time on giving thirty 30 days notice to the
Customer vary these terms and conditions and the Customer will be
bound by such variation if the Customer uses the Service thereafter.
|
please view updated terms and conditions here, effective September 1, 2007. Click Here |